Return and Exchange Policy

Last Updated: 30/12/2024

At our store, we are committed to providing the best shopping experience for our customers. Please carefully read our return and exchange policy:

1. Return and Exchange Conditions:

Allowed Duration: 3 Days

You can return or exchange the product within 3 days from the date of receipt, provided that the dress has not been used or damaged.

Product Condition:

The dress must be in its original condition and unused.

The dress must include all attached accessories and intact brand labels.

The dress must be in its original packaging.

2. Non-returnable or Non-exchangeable Products:

Dresses that have been altered or customized according to the customer's request (e.g., size adjustments).

Dresses showing signs of use, perfume, or damage.

3. Return in Case of Manufacturing Defects:

If a manufacturing defect is discovered in the dress, you can request a return or exchange within 3 days of receiving the product.

The store will cover the shipping and return costs in this case.

4. Return and Exchange Procedure:

Contact Us:

Please contact customer service via the designated phone number or email within the allowed period.

Clarification:

Provide details about the order and the reason for return or exchange.

Shipping:

After contacting customer service, the store will issue a return policy, and the customer can deliver the product with all required packaging along with the return policy to the shipping company contracted with the store.

5. Return and Exchange Costs:

If the reason for the return or exchange is the customer's preference (e.g., size or color change), the customer will bear the shipping and return costs.

If the issue is caused by the store or a manufacturing defect, the store will bear all shipping costs.

6. Refunds:

The amount paid will be refunded to the customer using the original payment method within 10 business days after the product is received and inspected.

7. Shipping and Delivery Policy:

The customer is responsible for packaging the product well when shipping it back to us to avoid any damage during transportation.

Important Notes:

We reserve the right to reject any return or exchange request if the policy conditions are not met.

For more inquiries, please contact customer service via [phone number] or [email].

At Hareer Store, your satisfaction is our goal.